*
 

Other Information

 Below is some information you may find useful.


Prohibited and Restricted Items

Please see below a list of items that you cannot send in your luggage. General toiletries are fine such as shampoo, toothpaste & shower gels but you CANNOT send Perfumes, Aftershaves or any Aerosol Canisters such as deodorant or hairspray.

Prohibited Items list:

Aerosol (Deodorant, Hairspray, etc)
Aftershaves & Perfumes
Air Bag
Alcoholic Beverages or bottles
Ammunition
Animals Of Any Form (Alive Or Dead)
Any Item Containing Petrol (Liquid, Gas Or Fumes)
Biological Samples
Car Batteries
Cash, Credit Cards, Debit Cards
Chainsaw
Cheques
Christmas Crackers
Counterfeit Currency
Dangerous Goods
Driving Licence
Drugs (Including Prescription)
Engines
Filth
Fire Extinguisher
Fish (Live Or Dead)
Fragrance
Gun
Hazardous Goods
Human Remains
Infectious Substances
Fruit Juice
Knives
Laptop computers, mobile or smart phones or tablets
Lighter Lottery
Tickets
Meat
Milk Powder
Money/Cash/Currency
Nail Varnish or Nail Varnish Remover
Oil
Paint
Passport
Perfumes
Perishable Goods (All)
Plant
Printer
Toner (International Parcels Only)
Replica
Weapons
Seatbelt Tensioner
Settee
Sinks
Slush
Syrup
Sofa
Stamps (Unless Franked)
Steering Wheel
Toilets
Water
Weapons
Windscreen

 

You must not pack the following items in your checked baggage:

  • Explosives: Fireworks flares toy gun caps
  • Compressed gases: Gas cylinders, aerosols (other than medicines/toiletries for travel
  • Flammable substance: Lighter fuel paints thinners, fire lighters, cigarette lighters containing unabsorbed lighter fuel
  • Oxidizers: Some bleaching powder acids chemicals
  • Organic peroxides: Hair or textile dyes fiberglass repair kits certain adhesives
  • Poisons: Arsenic cyanide weed killers
  • Irritating materials: Tear gas devices such as mace, pepper sprays
  • Infectious substances: Biological products and/or diagnostic specimens containing pathogens
  • Radioactive materials: Medical or research samples which contain radioactive sources
  • Corrosives: Acids, alkalis,wet-cell batteries caustic soda mercury
  • Magnetized materials: Magnetrons, instruments containing strong magnets.

No Compensation Items List

The following items (or any item similar in description or content) can only be carried on a no compensation basis on any service. Any person sending such an item does so at their own risk:

Amber
Antique
Beswick Figure
Bottles
Bulbs
Camera
Canvas Print
Car Panel
Ceramics
Chandelier
China
Chocolate
Clock
Computer Monitor
Concrete
Confectionary
Crockery
Crystal
Delicate Items
Detergent
Diamonds
Dinner Service
Documents
Fiberglass
Figurine
Fish Tank
Fishing Rods
Food
Fragile Items (All)
Framed Painting
Framed Photograph
Gems Or Gemstones
Glass
Glassware
Gold
Hamper
Headlight
Jewellery (all types)
Lamp
Lampshades
Laptop computers, mobile or smart phones or tablets
Lenses
Lighting
Lights
Marble
Microscope
Microwave
Mirror
Monitor (Including iMacs)
Ornament
Over Head Projector
Painting
Pewter Figures
Picture
Picture Frames
Plates
Porcelain
Poster
Pot
Pottery
Precious
Metals
Print
Projector
Real Fur
Resin
Scanner
Shower
Screen
Silver
SIM Cards
Spectacles
Stoneware
Tail Lights
Telescope
Television
Tickets
Tiles
Torches
Vase
Velux
Vermiculite Board
Watch
Window
Window Frame

Are my goods covered by insurance ?

Unaccompanied Baggage by air is insured by International Airlines for loss or visible damage on an airport to airport basis. Claims must be made and reported at the airport whilst taking delivery. Sea freight is not covered by Insurance. In both modes of transport, we recommend that you consider Marine Transit Insurance.

Your cargo is insured by the airline.

Each kilogram is covered against negligence or wilful damage by the airline (carrier) providing there has been no contributory negligence by the shipper consignee or other claimant, eg: insufficient packaging.

You must check the conditions of your goods before you sign for them. Occasionally goods may arrive with damage to the goods. If this happens you must not sign for the goods. You must insist on having a survey done by the airline or responsible agent. It is the airline/agents duty to trace your shipment. You must also quote the airway bill number at all times. If a claim is necessary, it is important you keep a copy of all correspondence. If you must lodge a claim against the airline, this should be done without delay, and it should be done at the destination.


How to Pack

Packing your goods correctly is an important factor in ensuring that they arrive safely at the destination.

Here are some useful tips to assist you

  • Ensure that your chosen packaging is in good condition eg: suitcases not ripped or damaged.
  • Acceptable packaging - suitcases, backpacks, cardboard cartons, plastic drums.
  • If you can't lift the item, it is too heavy.
  • Be aware that it is an offence to carry Dangerous Goods.
  • Bicycle packs are often available from your local bike shops.

We recommend you complete a packing list. We will be happy to attach this to the documentation accompanying your freight. We also recommend padlocking any suitcases etc and securely taping cartons.

All items must be individually labelled with:

  • Name
  • Address at destination
  • Phone Number at destination

We suggest particularly fragile items are professionally packed to minimise the risk of damage. Please ask our local office for referrals of quality packing companies.

Separate insurance is recommended for breakable and valuable items.

Packaging is an important aspect of ensuring your goods reach their destination undamaged. It is appropriate to use suitcases, backpacks or cardboard cartons. In all cases common sense prevails, all packaging materials should be strong and durable. Standard grocery cartons are not acceptable due to the thickness of the material used.

Large Volume Items. Some items are very large in size but light in actual weight eg: surfboards. This type of item is called 'volumetric' and is charged by the airline for the space taken in the aircraft.

The standard formula for calculating volumetric cargo is:

Length (cm) x Width (cm) x Height (cm) divided by 6000.
eg: 52 x 94 x 61 equals 49.69 kilos which rounds up to 50 kilos.

This figure is the volumetric weight and is the weight you will be charged for where it exceeds the actual weight.


Customs

Customs clearance depends on the local conditions and regulations. Our local office will get in touch with you on receipt of your enquiry.

Why we are the best choice

We understand that your possessions are special to you. We treat every client with the utmost care and attention.

We will take you through the process step by step and be with you every step of the way.

We can help you

If you are a Student, Expatriate, Business Traveller or needing your Sports Equipment overseas, we can help you.

 

Global Coverage

We have representatives in every continent and no destination is too difficult or too far.

Read more


Special Offer for January 2016

100Kg Door to Door, France to Perth, Australia. Standard Rate €795, save €100

£495 | €695 | $734
Valid until
31 January 2016
 


What our customers are saying


In an age where I feel customer service is truly dying, I felt compelled to write to you as my whole experience was so incredible, and I would highly recommend the company to anyone else relocating abroad. (Carolyn, sent to WBN UK member 2015)


Just wanted to say a HUGE THANK YOU to you and your team for your prompt and efficient service and delivery of my items to Zagreb. It was good that it arrived a couple days before me, as it saved time with Croatian Customs and I was able to pick the boxes up upon landing. Thanks again and best regards from chilly Croatia. (Anita, to WBN Australia member. 2015)